Frequently Asked Questions
Everything you need to know about your clean beauty journey.
Are your products cruelty-free and vegan?
Yes, Rose Inc is committed to sustainable beauty. All our products are 100% vegan, cruelty-free, and formulated without synthetic fragrances or parabens.
How can I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.
What is your return policy?
We offer a 30-day return policy on all products. If you are not completely satisfied with your purchase, you can return it for a full refund, provided the item is in its original packaging.
How do I choose the right shade for my skin tone?
We offer a virtual shade finder tool on each product page. Additionally, you can contact our beauty experts via live chat for a personalized consultation.
Do you offer international shipping?
Currently, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Afterpay and Klarna.